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S&B reliability


Absurdist

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I bought a Crafty just over 2 years ago which served me well for about a year, then charging became very temperamental.

 

I sent a video demonstrating the issue and S&B sent me out a Crafty+.

 

This unit packed in too, and S&B covered the postage and customs for return, then quickly sent me a replacement.

 

A few months later the replacement packed in too, so I sent that back and a new one is en route.

 

I can't fault their customer service, but am surprised that I have suffered to many failures. Assuming that this next one lasts 9 months it will have taken 4 units to get me through the 3 year warranty period. No wonder they ain't cheap to buy!

 

Is this normal?

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Just now, Absurdist said:

Is this normal?

 

 

not for me, i don't know how long i have had mine now, but it has to be 2+ years, and it's still working/charging fine.

 

i know lots here have had theirs for many more years

Edited by ratdog
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Remember in 2018 they got bought by canopy growth for 145 million euros. Maybe some qc like checking the battery cells etc may have changed. 

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2 hours ago, KC said:

Do you use it whilst it's on charge? I hear that can cause problems on the Mighty anyway.

 

 

Never

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1 hour ago, mr rhino said:

The most overated vapes out there imo.

 

I disagree! I will buy another one in a flash when they stop replacing mine.

 

The best of it is that the original one can still be coaxed into a full charge if you are prepared to repeatedly unplug it and plug it in again, so I haven't had any gaps without it.

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1 hour ago, mr rhino said:

@Absurdist I did say imo....I know loads of people love them but they dont get hot enough for my liking.


Some like it hot!

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